Terms & Conditions

Effective date: 28 July 2026
Last updated: 28 July 2026

These Terms & Conditions (“Terms”) govern your use of the Knot website, mobile application, products, and related services (together, the “Platform”).

1. Who we are

The Platform is operated by Knot Fashion K.K., a company organized under the laws of Japan, with its registered address at Shibuya Bridge B-5, 1-29-3 Higashi, Shibuya City, Tokyo, Japan 150-0011 (“Knot,” “we,” “us,” or “our”).

Unless a product page, checkout page, or order confirmation expressly states otherwise, Knot is the seller of products purchased through the Platform and is the party with whom you contract.

Knot’s affiliated Hong Kong entity, Knot Fashion Ltd., owns or licenses certain Knot house brands and may support product development, sourcing, production coordination, and fulfilment for Knot house-brand products.

In the future, the Platform may offer products sold by third-party sellers. Where this applies, the relevant product page and order confirmation will identify the seller and the party responsible for fulfilment, customer support, returns, refunds, defects, and any applicable fit guarantee.

2. Eligibility and accounts

You must be at least 18 years old to create an account, place an order, or use the body-scanning features of the Platform.

You are responsible for:

• Providing accurate, current, and complete account, delivery, payment, garment-selection, and sizing-preference information.

• Keeping your account credentials confidential.

• Promptly notifying us if you believe your account has been accessed without authorization.

• Ensuring that any person using your account has authority to do so.

We may suspend or close accounts that are inaccurate, fraudulent, unlawful, abusive, or used in violation of these Terms.

3. Body scanning and made-to-measure services

Knot offers made-to-measure clothing services that may use a mobile-device body scan, scan-derived measurements, and other information you provide to create a garment production pattern.

You agree to follow the scanning instructions provided in the Platform, including applicable requirements relating to:

• Tight-fitting clothing or other instructed attire;

• Body position and pose;

• Lighting and camera placement;

• Device compatibility;

• Scan-quality checks; and

• Repeating a scan or supplying additional information where reasonably requested.

You acknowledge that scan-derived information is intended solely to support clothing fitting and production. It is not medical information and must not be used as medical measurements, health advice, a diagnosis, body-composition assessment, or fitness guidance.

Fit results can be affected by factors including scan quality, compliance with scan instructions, body changes after scanning, garment design, fabric behaviour, personal preferences, manufacturing tolerances, and information provided by you.

Our Perfect Fit Guarantee is described in our Perfect Fit Guarantee / Refund Policy, which forms part of these Terms.

4. Orders and acceptance

Placing an order is an offer by you to purchase the applicable product. Your order is accepted only when we send an order-acceptance confirmation or otherwise expressly notify you that we have accepted it.

We may decline or cancel an order before acceptance where reasonably necessary, including because of:

• Pricing, product-description, or availability errors;

• Suspected fraud or unauthorized payment activity;

• Failure to meet eligibility or scanning requirements;

• Delivery restrictions;

• Legal or regulatory requirements; or

• Other operational reasons that make fulfilment impracticable.

If we cancel an order before it has entered production, we will refund amounts paid for that cancelled order in accordance with applicable law.

5. Personalized production and cancellation

Made-to-measure garments are personalized products created based on your scan, measurements, selections, and order details.

You may request cancellation before production begins. Production commonly begins within approximately 24–48 hours after an order is accepted, but this is an estimate and is not a guaranteed cancellation period.

An order may no longer be cancelled once it, the production pattern, or the relevant production instructions have been released to a manufacturing partner.

If you request cancellation after production has begun, we may assess whether a cancellation or partial refund is possible. We are not required to approve such a request except where required by applicable law.

Nothing in these Terms limits any mandatory cancellation, return, refund, or consumer-protection rights that apply to you under applicable law.

6. Prices, taxes, and payments

Prices, currencies, and available payment methods are displayed at checkout. Unless stated otherwise, prices may exclude delivery charges, import duties, customs charges, taxes, or similar charges imposed by your destination country.

You are responsible for providing accurate payment information and authorizing us or our payment processor to charge the total amount shown at checkout.

If a price or product-detail error is identified after you place an order, we may contact you to confirm whether you wish to proceed at the corrected price or with the corrected information. If we cannot reach you or you do not wish to proceed, we may cancel the affected order and refund amounts paid.

7. Product descriptions and variations

We aim to describe and display products accurately. However:

• Images are illustrative and may not exactly reflect the delivered item.

• Colours may vary depending on screens, lighting, fabric batches, and production processes.

• Reasonable variations may occur in texture, pattern placement, trims, stitching, dimensions, and other manufacturing details.

• Fabrics and components may become unavailable. If this happens, we may contact you about reasonable alternatives, a revised production timeline, or cancellation and refund options.

These variations do not affect your rights where a product is materially different from your confirmed order or does not meet mandatory legal standards.

8. Delivery, customs, and risk

Delivery dates are estimates, not guaranteed dates. Production and delivery may be delayed by scan issues, customer approvals, fabric availability, manufacturing capacity, logistics, customs clearance, events outside our reasonable control, or other operational circumstances.

You must provide a complete and accurate delivery address. We are not responsible for delays, additional costs, or failed delivery caused by inaccurate information provided by you.

For international orders:

• You may be responsible for import duties, taxes, customs-clearance charges, and similar destination-country charges unless we expressly state otherwise at checkout.

• You must comply with applicable import requirements.

• If an order is refused, abandoned, or returned because of customs issues or incorrect delivery information, we may deduct reasonable return, shipping, storage, customs, or handling costs from any refund, where permitted by law.

Risk of loss or damage passes to you upon delivery, except where applicable law provides otherwise.

9. Perfect Fit Guarantee and product issues

Our Perfect Fit Guarantee / Refund Policy explains how to report and resolve eligible fit, defect, damage, incorrect-order, or material non-conformity issues.

Depending on the circumstances, we may offer an alteration, remake, replacement, refund, or another appropriate remedy. We may request reasonable information to assess a claim, such as photographs, a new body scan, confirmation that scanning instructions were followed, or return of the garment for inspection.

The Perfect Fit Guarantee is in addition to, and does not exclude, mandatory consumer rights that cannot lawfully be excluded.

10. Returns and change of mind

Because made-to-measure products are personalized, they may not be eligible for change-of-mind returns or cancellations after production begins, subject to applicable law and the Perfect Fit Guarantee / Refund Policy.

If the Platform offers non-personalized products, the relevant product page or return policy will state the applicable return terms.

11. Acceptable use

You must not:

• Use the Platform unlawfully, fraudulently, or in a way that harms Knot, other customers, or third parties;

• Interfere with the security or operation of the Platform;

• Access accounts, systems, or data without authorization;

• Upload malware, harmful code, or unlawful content;

• Misrepresent your identity, scan data, order details, or eligibility;

• Use the Platform to create or submit scans of another person without their authorization; or

• Copy, reverse engineer, scrape, or commercially exploit the Platform except as permitted by law or by us in writing.

12. Intellectual property

The Platform, Knot name, logos, designs, software, content, photographs, product descriptions, and other materials are owned by or licensed to Knot and are protected by applicable intellectual-property laws.

We grant you a limited, personal, non-transferable, revocable right to use the Platform for its intended consumer purpose. No other rights are granted.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Platform, you acknowledge that your information may be processed in accordance with that policy.

14. Disclaimers and limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protections.

To the maximum extent permitted by law:

• The Platform is provided on an “as available” basis.

• We do not guarantee that the Platform will always be uninterrupted, error-free, or available.

• We are not responsible for indirect, incidental, special, consequential, or punitive losses, or loss of profits, data, goodwill, or business opportunity.

• Our total liability relating to an order will not exceed the amount you paid for the product or service giving rise to the claim, except where applicable law requires otherwise.

15. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Platform with a revised effective date. If a change is material, we will provide notice where required by law.

Your continued use of the Platform after the updated Terms take effect means you accept them, to the extent permitted by law.

16. Governing law and disputes

These Terms are governed by the laws of Japan, without regard to conflict-of-law rules, except where mandatory law in your country of residence provides otherwise.

Any dispute will be subject to the courts of Tokyo, Japan, unless applicable law gives you the right to bring proceedings elsewhere.

17. Contact

For questions about these Terms, contact:

Knot Fashion K.K.
Shibuya Bridge B-5, 1-29-3 Higashi, Shibuya City, Tokyo, Japan 150-0011
Email: hello@knot.fashion